Atesen Softwaresupport@atesensoftware.com

Ampline — Support

Write to support@atesensoftware.com. We answer within 2 business days.

The app does not find my receiver

• Your iPhone must be on your home network (Wi-Fi, not mobile data), the same network as the receiver (by cable or Wi-Fi). A guest network or a router setting that keeps devices apart can also block it.
• Allow Local Network access: Settings → Privacy & Security → Local Network → Ampline.
• If the search finds nothing, look up the receiver in your router's list of connected devices and type its address instead.
• Supported: Onkyo, Pioneer (2016 and later), Integra and older Yamaha network receivers. Newer Yamaha MusicCast models are not the target.

The receiver does not turn on from the app

Turn on "Network standby" (Onkyo/Pioneer: Setup → Hardware → Network; Yamaha: Setup → Network) on the receiver. Without it, the receiver switches its network off in standby and cannot be woken.

Volume and limits

Ampline shows the volume in the receiver's own unit (dB on Yamaha). The slider sends one value when you let go. Set your volume limit in Settings: above it, Ampline asks once before sending the higher value.

A change shows "Not confirmed"

Ampline shows a change as done only when the receiver reports it. "Not confirmed" means the receiver did not report it in time; the receiver's real state is always shown.

Can I use Ampline away from home?

No. Ampline talks to your receiver only on your home network and has no cloud service.

Restore Ampline Pro

Settings → Restore Purchases, signed in with the same Apple Account. Refunds are requested from Apple at reportaproblem.apple.com.

Privacy

See the privacy policy. Ampline has no account and no server; nothing leaves your home network.