Atesen Softwaresupport@atesensoftware.com

Plugline — Support

Write to support@atesensoftware.com. We answer within 2 business days.

The search does not find my plugs

• Your iPhone must be on the same home Wi-Fi as the plugs (not mobile data and not a guest network).
• Allow Local Network access: Settings → Privacy & Security → Local Network → Plugline.
• A new plug must be set up once with its maker's app, so it joins your Wi-Fi.
• If the search still finds nothing, type the plug's address instead. Your router's app or the plug's maker's app shows it, for example 192.168.1.23.

"This address answers, but not like the Kasa devices Plugline supports"

Some newer Kasa models and firmware accept only a TP-Link login and do not answer on the local network. Plugline cannot control those yet. Write to us with the model (it is on the label of the device); it helps us decide what to support next.

A device shows "Unknown" or "Didn't switch"

Plugline shows a device as On only when the device itself reports it. "Didn't switch" means the device answered but still reports the old state. "Unknown" means the device did not answer after the command, so it may or may not have switched: tap the button or pull down to read it again.

"Another device answers at this address"

Your router gave the plug's old address to another device. Plugline never switches a device it did not expect. Open Add a device → Search my Wi-Fi: Plugline finds the plug at its new address and moves it there.

Do schedules keep working?

Yes. Schedules saved on a device run on the device itself, whether Plugline is open or not.

Can I use Plugline away from home?

No. Plugline talks to your devices only on your home network and has no cloud service.

Restore Plugline Pro

Settings → Restore Purchases, signed in with the same Apple Account. Refunds are requested from Apple at reportaproblem.apple.com.

Privacy

See the privacy policy. Plugline has no account and no server.