Atesen Softwaresupport@atesensoftware.com

Remoteline — Support

Write to support@atesensoftware.com. We answer within 2 business days.

The app does not find my hub

• Your iPhone must be on your home Wi-Fi (not mobile data), the same network as the hub. A guest network or a router setting that keeps devices apart can also block it.
• Allow Local Network access: Settings → Privacy & Security → Local Network → Remoteline.
• If the search finds nothing, look up the hub in your router's list of connected devices and type its address instead. The address can change after a router restart.
• Some hub firmware has no local access. The app then says the hub refused the connection; this cannot be changed from the app.

An activity does not start, or shows "Not confirmed"

Remoteline marks an activity as on only when the hub reports it running. "Not confirmed" means the hub did not say so in time: check that your devices are in view of the hub (or its IR blasters) and try again. The hub's real state is always shown.

A button does nothing

A button is sent to the hub, which sends the infrared or Bluetooth signal to your device. If the device does not react, the hub may not see it, or the button may belong to another device in the activity. Use "More" to pick the device's own buttons.

Adding or changing devices

Remoteline uses the setup that is already on your hub. Adding a device or changing an activity needs Logitech's own setup.

Can I use Remoteline away from home?

No. Remoteline talks to your hub only on your home network and has no cloud service, so there is no account, subscription or server involved.

Restore Remoteline Pro

Settings → Restore Purchases, signed in with the same Apple Account. Refunds are requested from Apple at reportaproblem.apple.com.

Privacy

See the privacy policy. Remoteline has no account and no server; nothing leaves your home network.