Atesen Softwaresupport@atesensoftware.com

Weighline — Support

Write to support@atesensoftware.com. We answer within 2 business days.

The app does not hear my scale

“Is this your scale?”

The first weighing from a scale Weighline has not seen asks once, because a neighbour's scale may be in range. Tap "Yes, remember it" and later weighings from it save by themselves; other scales are ignored. Bought a new scale? Settings → Forget this scale, then weigh once and confirm.

The weight did not save

Weighline saves a weighing only when the scale says the weight has settled. Weights outside 2–300 kg are never saved. If you step off before the number settles, nothing is saved; just weigh again. In the demo nothing is saved at all.

Apple Health

Units and BMI

Choose kg, lb or stone in Settings; the scale's own unit does not matter. BMI is your weight divided by your height squared; it is a rough guide, not a medical assessment. Weighline does not calculate body fat.

I see only 30 days of history

The free version shows the last 30 days. Older weighings are kept on your iPhone, and Weighline Pro shows them all with the 90-day and all-time chart.

Restore Weighline Pro

Settings → Restore Purchases, signed in with the same Apple Account. Refunds are requested from Apple at reportaproblem.apple.com.

Privacy

See the privacy policy. Weighline has no account and no server; your weighings stay on your iPhone, and in Apple Health if you choose.