Refund policy

Last updated 6 November 2026 (optional email box added).

Paddle is the seller and merchant of record and issues refunds. You can ask us or Paddle.

• 30-day pass ($19) and the first monthly payment ($9): email us within 14 days of the payment and we will refund it in full. The licence key then stops working.
• Renewals of the monthly plan: email us within 14 days of the renewal and we will refund that payment in full.
• Cancelling: you can cancel the monthly plan at any time. The plan works until the end of the period you have paid for.
• Free preview: costs nothing, so there is nothing to refund.

How to ask: write to support@atesensoftware.com from the address you paid with and include the order number from your Paddle receipt. We answer within 2 business days. Your statutory rights as a consumer are not affected.