Freshworks · Freshdesk

Saved Bulk Actions

Change a field on every matching Freshdesk ticket, past the 300-result limit, after a dry run.

Free on Freshworks Marketplace

Install free

Listed on the Freshworks Marketplace since 7 October 2026. Any Freshdesk account can install it.

Works with Freshdesk
Marketplace Freshworks Marketplace

Saved Bulk Actions at a glance: the problem, what it does, the result.
Real product screen with demo or test data.

Live

Listed on the Freshworks Marketplace

Saved Bulk Actions passed Freshworks Marketplace review and was published on 7 October 2026. It is free, and any Freshdesk account can install it from its Marketplace listing.

Install free from the Freshworks Marketplace

Listed onFreshworks Marketplace

Step-by-step guides for this job

Guide Freshdesk API only returns 300 tickets
Guide Bulk update more than 30 Freshdesk tickets

What it does

Saved Bulk Actions is a Freshdesk application for agents and administrators who need to change a field across more tickets than the Freshdesk search screen can return. It enumerates the full match set, previews the result, applies the update in bounded batches, verifies every ticket individually, and produces an audit CSV of old and new values.

Capabilities

Enumeration beyond the 300-result search cap

The Freshdesk ticket search endpoint stops returning results after a fixed page limit. Saved Bulk Actions splits the requested date range into smaller ranges until each one fits under that cap, deduplicates tickets that appear at a range boundary, and reports any range it cannot split further instead of silently returning a short list.

Preview before you commit

A read-only preview returns how many tickets match the current filter. The preview is a strict projection: when a run is only partially enumerated it reports a partial count and its resume points rather than presenting an incomplete number as a total.

Dry run

The dry run resolves the requested change against real ticket data and shows the current value and the proposed value per sampled ticket. It performs no write.

Freshdesk custom-field resolution

Field labels are resolved against the ticket-field definitions of your own Freshdesk account, including custom fields and their choice lists. Values that are not valid for a field, and fields that are not writable, are rejected before any write is submitted.

Bounded bulk updates

Updates are submitted in batches through the Freshdesk bulk-update endpoint, with pacing driven by the rate-limit headers your account returns and explicit handling of Retry-After responses.

Per-ticket result verification

A bulk submission returns a job, not a per-ticket answer. Saved Bulk Actions reads the job record and records the outcome of each individual ticket, so a partially failed batch is reported as such instead of being assumed successful.

Resumable sharded job storage

Run state is written to the Freshworks application data store in shards, so a long run that exceeds a platform response window can be resumed from its exact position rather than restarted.

Audit CSV

Every run can produce a CSV containing the ticket identifier, the previous value, the new value, the per-ticket outcome and its timestamp — the record an administrator needs after a mass change.

Questions

Where does Saved Bulk Actions run?

Saved Bulk Actions is a Freshworks Developer Platform 3.0 application. Its interface and its server-side functions run on infrastructure operated by Freshworks. Atesen Software does not operate a server for this application and does not host a database for it.

The full Saved Bulk Actions privacy page

What does Saved Bulk Actions connect to?

Every outbound request the application makes is addressed to your own Freshdesk account at your-subdomain.freshdesk.com. The application sends no data to Atesen Software, to an analytics provider, or to any other third party.

The full Saved Bulk Actions privacy page

How do I get help with Saved Bulk Actions?

Support for Saved Bulk Actions is provided by email in English and Turkish.

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).

What we do not claim

It is newly listed and has no public installation count, customer list or review history yet.
No end-to-end duration is promised for a given ticket volume. Throughput depends on your account's rate limits and on Freshdesk itself.
It holds no security certification and has not undergone a third-party audit.
Scheduled and recurring runs are not part of the current feature set.

Marketplace

Freshworks Marketplace: Published on 7 October 2026. Free to install.