Refunds

Last updated 7 November 2026.

You can have a full refund within 14 days of buying, for any reason. Write to support@atesensoftware.com with your order number, or contact Paddle through the link in your receipt. Paddle, our merchant of record, issues the refund to your original payment method.

A refund closes the licence, so you can no longer start new runs. Undo stays free: you can still restore any run from its backup file.

Our refund does not change anything on your Klaviyo bill. Klaviyo decides its own charges.