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StatusTime support

Support for StatusTime is provided by email in English and Turkish.

  • Include your Jira site URL, the project, the date field and range you used, the clock you chose (calendar or business hours), and what you expected to see.
  • Never send CSV exports, credentials, API tokens or passwords. Support will never ask for them.
  • We can help with opening the app, the licence, a report that is empty, how a metric was calculated, and downloads that fail.
  • We cannot see your Jira data, and the application stores nothing, so there is nothing for us to look up or restore. Changes to your Jira workflows or permissions are for your Jira administrators.

Contact

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).