Freshworks · Freshdesk
Config Export & Audit
Export Freshdesk rules, SLAs and fields to Excel or PDF, and see what changed.
- Works with Freshdesk
- Marketplace Freshworks Marketplace
Coming soon
Submitted for review
Config Export & Audit was submitted to the Freshworks Marketplace on 2 October 2026 and is waiting for Freshworks’ review. It has not been approved or listed, so it cannot be installed by the public today.
Coming soon toFreshworks Marketplace
What it does
Config Export & Audit is an application for Freshdesk that reads your configuration (automation rules, SLA policies, ticket fields, groups, canned responses, business hours, scenario automations and ticket forms) and writes it to an Excel workbook, a printable PDF report or a snapshot file. Load an earlier snapshot, or read again after a cleanup, to see exactly what was added, removed or changed. It only reads; it never changes your configuration.
Capabilities
Your whole setup in one file
Automation rules of all three kinds (ticket creation, time triggers, ticket updates) with their conditions and actions in plain language, SLA targets and escalations, ticket fields with their choices, groups and their members, canned responses, business hours, scenario automations and ticket forms. IDs are written as names.
What changed since last time
Save a snapshot file, and next month load it to see added, removed and changed items, field by field. Reading again in the same session compares with the previous read, so you can check a cleanup before you leave. Each change can be downloaded as its own Excel report.
Audit warnings
Rules that assign to deleted or deactivated agents and groups, rules Freshdesk marks as outdated, turned-off rules, active rules with the same trigger that set a field to different values, groups without members or escalation, custom fields no rule or SLA uses, and SLA policies that match nothing.
Read-only and local
Every request is a read sent through the platform's request templates. Files are built in your browser tab. The application stores nothing and sends nothing to Atesen Software.
Questions
Where does Config Export & Audit run?
The application runs in your browser inside Freshdesk, on the Freshworks Developer Platform. It has no server-side component. Atesen Software does not operate a server or a database for it.
How do I get help with Config Export & Audit?
Support for Config Export & Audit is provided by email in English and Turkish.
Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).
What we do not claim
- It was submitted to the Freshworks Marketplace on 2 October 2026 and has not been approved or listed. It has no installations, customers or reviews.
- It cannot restore an old configuration. It documents and compares; it never writes to your account.
- Who changed an item is shown only where Freshdesk provides it (automation rules and ticket forms). Freshdesk's audit log is not available through its API.
- Audit warnings are checks for a person to review. A possible conflict between two rules is a candidate, not proof of a fault.
- It holds no security certification and has not undergone a third-party audit.
Marketplace
Freshworks Marketplace: Submitted for review on 2 October 2026 — not approved, not listed, and not installable by the public.
Coming soon toFreshworks Marketplace