All appsApplications for Zoho users
Zoho · Zoho Desk
Ticket Archive
Export Zoho Desk tickets with every thread and private note to PDF, Excel and CSV.
- Works with Zoho Desk
- Marketplace Zoho Marketplace
Coming soon
Being submitted to Zoho Marketplace
Ticket Archive is being prepared for submission to Zoho Marketplace. It has not been submitted, approved or listed, so it cannot be installed by the public today.
Coming soon toZoho Marketplace
What it does
Ticket Archive is an extension for Zoho Desk administrators and support teams who need the complete history of many tickets at once. Zoho Desk's ticket export gives you fields without the conversations, and printing works one ticket at a time. You choose tickets by created date, department, status, tag or contact email, the preview shows how many match and how many API credits the run will use, and the extension builds, in your browser, one PDF per ticket with every email thread, reply, private thread and internal comment, an index, an Excel workbook and optional CSV files, delivered as ZIP parts. It only reads from Zoho Desk and never changes a ticket.
Capabilities
Choose tickets, then preview the cost
Pick a created-date range and, if you want, a department, statuses, tags and contact email addresses, and decide whether private threads and internal comments are included. Preview shows how many tickets match, the API credits the run is expected to use and how long it should take, before anything is downloaded.
A readable archive in ZIP parts
Each ZIP part holds up to 100 tickets: one PDF per ticket with the full conversation in order, private threads and internal comments highlighted and labelled PRIVATE or INTERNAL, an index PDF, an Excel workbook with Tickets, Messages and Attachments sheets, optional CSV files with a comma or semicolon separator, a manifest.json and a README.txt.
Stays inside your API credit budget, and resumes
You set the API credit budget for a run (4,000 by default). The extension makes one request at a time, at most 40 a minute, and when the budget is reached it delivers the finished part and pauses, so your other integrations keep working. Resume continues after the last delivered ticket, also after the panel was closed.
Read-only, browser-only
The extension uses four read-only Zoho Desk scopes and each agent's own Zoho Desk permissions, so nobody can export a ticket they cannot already see. Files are created in the agent's browser and saved to their device. Atesen Software runs no server for it and never receives ticket data.
Questions
Where does Ticket Archive run?
The extension runs inside Zoho Desk, in the browser of the agent who uses it. It has no server of its own: Atesen Software does not operate a server, a database or analytics for it and never receives your ticket data.
What does Ticket Archive connect to?
Only your own Zoho Desk organisation, through Zoho's extension connection (ZOHODESK.request) to the Zoho Desk API of your data centre, over HTTPS. Every request is a read request. Attachment files and long email bodies are fetched only from the same Zoho Desk address. The only external script is Zoho's own Desk extension SDK from static.zohocdn.com; the PDF, Excel and ZIP libraries (pdfmake, ExcelJS and JSZip) are packaged inside the extension and load from Zoho, not from a third-party CDN.
How do I get help with Ticket Archive?
Support for Ticket Archive is provided by email in English and Turkish.
Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).
Limits and what we do not claim
- It is being prepared for submission to Zoho Marketplace. It has not been submitted, approved or listed and cannot be installed by the public today. It has no installations, customers or reviews.
- It has been tested against a simulated Zoho Desk API with made-up tickets. A complete export in a live Zoho Desk organisation has not been run yet.
- Adding the attachment files themselves to the ZIP is a beta option. Attachment names, sizes and links are always listed; files that cannot be verified byte for byte, or are larger than 30 MB, are listed instead of included.
- It is not a backup service or a compliance certification. It archives what the agent's Zoho Desk permissions allow it to read; skipped tickets are listed in manifest.json with the reason.
- PDFs show Latin (including Turkish and other European languages), Greek and Cyrillic text. Chinese, Japanese, Korean, Arabic and Hebrew text is not rendered correctly in PDFs yet; it is complete in the Excel and CSV files.
- Zoho and Zoho Desk are trademarks of Zoho Corporation Pvt. Ltd. Atesen Software is not affiliated with or endorsed by Zoho.
- It holds no security certification and has not undergone a third-party audit.
Marketplace
Zoho Marketplace: Being prepared for submission — not submitted, approved or listed, and not installable by the public.
Coming soon toZoho Marketplace