Zoho · Zoho Desk

Duplicate Ticket Merge

Find likely duplicate Zoho Desk tickets and merge them natively.

Works with Zoho Desk
Marketplace Zoho Marketplace

Duplicate Ticket Merge at a glance: the problem, what it does, the result.
Real product screen with demo or test data.

Coming soon

Under review by Zoho Marketplace

Duplicate Ticket Merge is under review by Zoho Marketplace. It has not been approved or listed, so it cannot be installed by the public today.

Coming soon toZoho Marketplace

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What it does

Duplicate Ticket Merge helps Zoho Desk teams inspect likely duplicates before choosing a master ticket and confirming a merge. It uses Zoho Desk native merging and records a private audit comment on the master ticket.

Capabilities

Review likely duplicates

Inspect candidate tickets from the selected departments and review the proposed group before deciding what belongs together.

Choose the master ticket

Review which ticket will remain as the master before confirming the native Desk merge.

Private audit comment

Record merged ticket numbers, the matching rule, time and confirming agent in a private comment on the master ticket.

Questions

Where does Duplicate Ticket Merge run?

The extension runs inside Zoho Desk and uses its authorized connection to read tickets and contacts and perform confirmed native merges.

The full Duplicate Ticket Merge privacy page

How do I get help with Duplicate Ticket Merge?

Contact Atesen Software by email for Duplicate Ticket Merge support.

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).

What we do not claim

It is under review by Zoho Marketplace, not approved, listed or publicly installable. Public installation, customer and review counts are not verified.
A similarity match is a suggestion; review every proposed merge.
Native ticket merges affect your Desk data. Do not treat the audit comment as an undo mechanism.
Live organization acceptance testing is not independently verified.
Zoho and Zoho Desk are trademarks of Zoho Corporation Pvt. Ltd. Atesen Software is not affiliated with or endorsed by Zoho.

Marketplace

Zoho Marketplace: Under review — not approved, not listed, and not installable by the public.