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SLA & Time to Resolution Reports support

Support for SLA & Time to Resolution Reports is provided by email in English and Turkish. Public installation and purchase are not yet available.

  • Describe the problem, browser, selected date range, chosen SLA metric names and any coverage warning or HTTP status, using sanitized examples.
  • Do not send CSV/PDF exports, customer request data, credentials, API tokens or passwords. Support will not ask for them.
  • We can explain metric selection, request-created cohorts, completed versus ongoing cycles, coverage warnings, licence messages and downloads.
  • Atesen Software cannot look up a stored report or restore one: the app keeps no report archive. Jira administrators control project permissions, native SLA goals and calendars.
  • Live JSM and production licence acceptance remain open. A published support page does not establish that the app is approved, publicly installable or available for sale.

Contact

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).