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AuditPack for Jira Service Management support

Support for AuditPack for Jira Service Management is provided by email in English and Turkish.

  • Include your Jira site URL, the AuditPack version, what you did (the project, the date to filter on, the date range and whether you chose change requests only or every request) and the message shown.
  • Never send evidence packs (the PDF, CSV or ZIP files), API tokens, passwords or customer personal data. Support will never ask for them. If a screenshot helps, remove names and account IDs first.
  • We can help with opening the app, the licence banner, a pack that is empty, cut or incomplete, how a gap rule was applied, and downloads that fail.
  • We cannot see your Jira data, and the application stores nothing, so there is nothing for us to look up or restore. We cannot judge whether a gap is a compliance finding, and changes to your Jira workflows or permissions are for your Jira administrators.
  • Response times are targets, not guarantees. Acknowledging your email can be quicker than answering it.

Contact

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).