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SLA & Change Analytics support

Support for FS2 SLA & Change Analytics is available by email in English and Turkish. Coming soon: public installation and purchase are unavailable.

  • Describe the browser, selected dates, duration basis, configured outcome field key, coverage warning or HTTP status using sanitized examples. Do not send customer records, raw API responses, report exports, API keys or passwords.
  • We can explain deadline comparisons, Unknown/Pending counts, change outcome mapping, current cohort workload, observed history limits and downloads. Your Freshservice administrator controls API access, app visibility and authoritative SLA configuration.
  • For a 429 response, wait until the displayed reset time before retrying manually with a smaller range. No automatic report retry is made.
  • Hosted tenant behavior, event delivery, plan compatibility and Marketplace acceptance remain unverified. Synthetic local checks are not vendor approval or proof of production results.
  • See the product documentation, privacy and security pages for the shared API key access model, browser-callable templates and export precautions. The app has no stored report archive for support to retrieve.

Contact

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).