Service Catalog Porter privacy

Where the application runs

The application runs in the administrator's browser inside Freshservice, on the Freshworks Developer Platform. It has no server code. Atesen Software does not operate a server or a database for it and never receives your data.

What it reads

Workspaces (ID and name), service categories, and service items with the fields Freshservice returns for them, including custom field definitions and their choices. It does not read tickets, requesters, agents or assets. Every request goes from your browser through the Freshworks platform's request templates to your own Freshservice account.

What it stores

Nothing. The application has no data store and writes no logs. The Freshworks platform keeps its installation parameters: your subdomain, the API key as a secure parameter, and whether bulk update is switched on.

While the page is open, the last export is kept in the memory of the browser tab as the baseline for Bulk Edit; it is gone when the page is closed or reloaded. Exported files and the result CSV are created in your browser and saved where you choose; they are under your control.

What it writes

Only after you confirm: the general fields of existing service items (name, short and long description, cost, delivery time, visibility and category), and only when bulk update is switched on; and new service items, with custom fields when they are imported from a workbook. It does not delete items and does not change categories, choices or custom fields of existing items.

Credentials

The API key is stored as a Freshworks secure installation parameter and inserted into request headers by the platform; it never reaches the application's page. On the settings page, Verify connection sends the key you typed through the Freshworks platform to your own Freshservice account once to check it. Atesen Software never sees it.

Deletion

There is no application data to delete. When the application is uninstalled, the Freshworks platform removes its installation parameters. Items it created stay in your account like any other, and files you downloaded stay on your computer.

Support correspondence

If you email support, that message and anything you attach reaches an Atesen Software mailbox. Please do not send API keys or full catalog exports; the result CSV or the reason shown in the preview and a description of the problem are enough to investigate.