Ticket Export privacy

This section describes how Ticket Export handles data. It supplements the site-wide privacy policy.

Where the application runs

The application runs in your browser inside Freshdesk, on the Freshworks Developer Platform. It has no server-side component. Atesen Software does not operate a server or a database for it.

What it talks to

Every request is a read addressed to your own account at your-subdomain.freshdesk.com, sent through the platform's request templates. The application sends no data to Atesen Software, to an analytics provider or to any other third party.

Exported files

Files are assembled in the browser tab and handed to your browser as a download or to its print dialog. The application stores nothing: no ticket data, no export history and no settings beyond the installation parameters. What happens to a downloaded file afterwards is up to you and your organisation's policies.

Credentials

Your API key is stored as a Freshworks secure installation parameter and inserted into request headers by the platform. It is not returned to the browser and not visible to Atesen Software.

Support correspondence

If you email support, that message and anything you attach reaches an Atesen Software mailbox. Please do not send API keys or exported files containing personal data; a description of the problem is enough to investigate.