Bulk Actions Hub privacy

This notice describes Bulk Actions Hub data handling and supplements the site-wide privacy policy.

Where the extension runs

The extension runs inside Zoho Desk and calls its API through the authorized Zoho connection.

What it reads and changes

It reads tickets, agents, views, ticket fields and department From addresses. After a preview and confirmation, it can update tickets, change tags, move tickets and send email replies.

Presets and history

Saved presets include names, filters, changes and optional reply text. Presets and run history use organization extension storage when available, with browser localStorage as a fallback. Organization-stored presets are shared with extension users in that portal. Run history records run details such as agent, counts, operations and filters. Installation settings control permitted actions and run limits.

Exports and deletion

Result and undo CSVs may contain ticket IDs, numbers, subjects and old and new field values. They are downloaded to your device. Delete unneeded exports and clear local fallback storage separately. Ticket changes and ticket history remain in Zoho Desk under the organization retention controls.

Support

The product privacy notice sets support-email retention at 24 months after the last message. Contact support@atesensoftware.com to request a copy or deletion of information supplied in support; redact customer data and secrets first.