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Atesen Customer Import for Jira Service Management support

Support for Atesen Customer Import for Jira Service Management is provided by email in English and Turkish. First response target: 2 business days, Monday to Friday, Istanbul time.

  • Include your Jira site URL, the app version, the step where it happened (Preview or after Start import), the job date or file name, roughly how many rows the file had and the error code shown, for example API_403_ADMIN_REQUIRED.
  • Remove customer emails, names, account IDs and organization details from results CSVs and screenshots before you send them. Never send credentials or API tokens.
  • We can help with opening the app, CSV format questions, a preview that shows problems, a paused job and how to read a results file.
  • The app has no undo and we cannot see your Jira data. Changes to your Jira permissions or notification settings are for your Jira administrators.
  • Security reports: email support@atesensoftware.com with the subject SECURITY. Response times are targets, not guarantees.

Contact

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).