Freshworks · Freshdesk

QueuePilot

Sort the Freshdesk queue by any custom date field and work in that order.

Works with Freshdesk
Marketplace Freshworks Marketplace

QueuePilot at a glance: the problem, what it does, the result.
Real product screen with demo or test data.

Coming soon

Preparing for the Freshworks Marketplace

QueuePilot has not been submitted, approved or listed and is not available for public installation or purchase. Proposed pricing is $3 per agent per month through Freshworks; this is a draft, not a live offer.

Coming soon toFreshworks Marketplace

QueuePilot is not on sale yet. For Freshworks, you can start today with Saved Bulk Actions.

See the live Freshworks apps

What it does

QueuePilot is a read-only Freshdesk app. It loads the ticket pages your own API key can access, filters by status or group ID, and sorts the combined results by a custom date field or by created, due or updated time. Missing dates appear last, and the sorted results are shown 25 tickets at a time. Save up to 10 named view preferences in your browser to return to the same sorting and filters.

Capabilities

One date order across loaded pages

Choose a custom date field or created, due or updated time, then ascending or descending order. QueuePilot sorts all successfully loaded pages together before showing the first 25 results. Tickets without a valid date remain at the end.

Read your own queue

Enter your own Freshdesk API key for each app session. Your permissions determine which tickets can be returned. Status and group ID filters narrow the results, and QueuePilot never updates, assigns or deletes a ticket.

Return to a saved view

Keep up to 10 named view preferences per tenant and signed-in user in this browser. A view holds its name, date field, direction, status and group IDs. Forget views removes those saved preferences.

Questions

Where does QueuePilot run?

The app reads the signed-in user ID, ticket field definitions and ticket API pages needed for its queue. It projects ticket responses to the fields needed for display and sorting. It does not call people or contacts endpoints and does not request requester details through include=requester.

The full QueuePilot privacy page

How do I get help with QueuePilot?

QueuePilot support is available by email in English and Turkish. Public Marketplace installation is still pending.

Email support@atesensoftware.com. We aim to acknowledge every support email within two business days (Europe/Istanbul).

What we do not claim

QueuePilot is not listed on the Freshworks Marketplace. The $3 per agent per month price is proposed and cannot be purchased today.
Custom date support and a large live Freshdesk tenant have not been verified with live account access. Simulation results do not establish live tenant compatibility.
The API is paginated while tickets can change. Results are not an atomic snapshot and may shift during loading. Refresh before making operational decisions.
At most 29,999 returned tickets can be accepted. If the 300th API page is full, QueuePilot rejects the incomplete load rather than presenting it as complete. Archived, deleted and spam tickets are outside this queue.
QueuePilot does not change the native Freshdesk ticket list, export tickets or provide a backup. It is not affiliated with or endorsed by Freshworks.

Marketplace

Freshworks Marketplace: Not yet submitted; not approved, listed or available for public purchase.