QueuePilot privacy

Data read and discarded

The app reads the signed-in user ID, ticket field definitions and ticket API pages needed for its queue. It projects ticket responses to the fields needed for display and sorting. It does not call people or contacts endpoints and does not request requester details through include=requester.

Ordinary ticket responses may incidentally contain an email address. Extra fields are discarded immediately during projection and are not stored or exported. QueuePilot does not export ticket data.

Credentials and network requests

Each person enters their own API key in a password input for each app session. The key is held only in page memory and passed as Freshworks request-template context to the Freshworks proxy for authentication to the configured Freshdesk tenant. It is not an installer-wide credential and is not written to localStorage or a database.

The only installation setting is the tenant subdomain. Freshworks hosts the app and request proxy under your agreement with Freshworks. QueuePilot has no app server, analytics service or external API. Atesen Software does not receive the queue or API key.

Browser preferences and deletion

Browser localStorage holds up to 10 named view preferences, scoped by tenant and signed-in user ID. A view contains only its name, date field, sort direction, status and group preferences. No ticket data or secret is saved there. Choose view names that do not contain personal or sensitive information.

Choose Forget views to remove these preferences, or clear site data in your browser. Uninstalling the app does not necessarily clear browser localStorage. Closing the app frame discards its in-memory ticket data and API key.

Support correspondence

Email sent to support@atesensoftware.com reaches our support mailbox. Send the visible error and steps to reproduce. Do not send API keys, ticket content or personal contact information.