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How to export HubSpot tickets to PDF, with the full conversation

An auditor, a client or your own records policy asks for a support ticket and everything said on it. One row per ticket in a spreadsheet is not what they mean. This guide covers what HubSpot's own export gives you, how to save a single ticket as a PDF, and an app that archives many tickets at once.

The short answer

HubSpot's record export gives you a spreadsheet of ticket properties. To get a document with the conversation on it, the way open to everyone today is to print one ticket at a time to PDF from the browser. Neither route produces a checked, indexed archive.

Option 1: export the ticket records

HubSpot's article Export your records describes the steps, and you need export permissions to use them.

  1. Go to CRM > Tickets. If More appears in your navigation, open it first.
  2. Open the view you want. To export every ticket, open the All tickets view.
  3. In the list view, click Export at the top right of the table. In the board view, click Board options and then Export view.
  4. Choose the file format, name the export and, under Customize, decide whether to include only the properties in your view or all properties and associations.
  5. Click Export. HubSpot emails you a download link, and the link expires after 30 days.

HubSpot describes this export as downloading current property values and associations. For activities such as calls and notes on contacts, the same article points to other routes, including the engagements API. The article does not describe the conversation on a ticket as part of the export. Large exports can take a few hours and can arrive as several files.

Option 2: save one ticket as a PDF from the browser

Any page can be saved as a PDF from the browser's print dialog by choosing Save as PDF as the destination.

  1. Open the ticket record and scroll the timeline so the messages you need are on screen and expanded.
  2. Open the browser's print dialog and choose Save as PDF.
  3. Name the file after the ticket and save it. Then do the next ticket.

Check each file, because what ends up in the PDF depends on what the page shows when you print. Done by hand, there is also no index of the files, no record of which tickets are missing, and nothing that proves a file was not changed later.

Option 3: Ticket Archive for HubSpot

Ticket Archive for HubSpot is a web application for support managers who have to hand over or keep the full history of many tickets at once. It only reads from HubSpot and never changes anything there.

Status. Ticket Archive for HubSpot is live at ticket-archive.atesensoftware.com. You connect a HubSpot portal through HubSpot sign-in, and the free plan archives up to 25 tickets per archive. Paid plans are on sale there. It is not listed on the HubSpot App Marketplace and has not been certified by HubSpot. It has no customers, installations or reviews on this site yet.

What it does:

  • Filter, then preview. You connect a portal and choose tickets by created or closed date, pipeline, status and owner. Before anything starts you see how many tickets match and a sample. Previews are free and unlimited.
  • One PDF per ticket. The ticket's properties and description, then the whole timeline in time order: emails and chats, internal comments, notes, calls and, optionally, logged emails and status changes. Internal comments and notes are clearly marked. Every attachment is saved next to the PDF and listed in it.
  • Ready for auditors. The PDFs are packed into ZIP parts of about 500 MB. Each part carries an index.csv with one row per ticket, a manifest.csv with a SHA-256 checksum for every file, and a README describing the selection.
  • Runs on our servers. You can close the tab while an archive is built. A ticket that cannot be archived is listed in the index with the reason.

Limits. It is not a backup service: archives are deleted automatically 7 days after they finish, so download your copy and keep it yourself. The PDF font covers Latin, Greek and Cyrillic, and other characters, such as Chinese, Japanese, Arabic or emoji, are printed as "?" and counted in the PDF; the original text stays in HubSpot. It holds no security certification and has not had a third-party audit.

Prices, in US dollars per HubSpot portal: Free, with up to 25 tickets per archive; $24 a month, with up to 10,000 tickets per archive; or $240 a year, which is two months free compared with monthly. Payments are handled by Paddle, the merchant of record.

About Ticket Archive for HubSpot Its own website

Which route fits

  • A table of ticket properties: the record export.
  • A few tickets as documents: print each to PDF and check it.
  • Hundreds or thousands of tickets, with an index and checksums: an archive tool such as Ticket Archive for HubSpot, or a script of your own.

Atesen Software is independent. HubSpot is a trademark of HubSpot, Inc., and this page is not affiliated with, sponsored or endorsed by HubSpot, Inc. HubSpot's article was checked on 17 October 2026; menus and limits can change.

Questions about this guide: support@atesensoftware.com.